Community Guidelines
Last Updated: 1st May 2025
At Aerialborne, we are building more than a service platform—we are building a trusted ecosystem of certified drone professionals and customers who value safety, quality, and professionalism. These Community Guidelines outline the behavior we expect from all users. Following them ensures that our community remains safe, respectful, and efficient.
1Professionalism Comes First
We expect all users—operators and customers alike—to maintain professional conduct at all times.
- Be punctual for all engagements
- Communicate clearly and respectfully
- Represent your work or project with integrity
- Honor your commitments and follow through
2Safety and Compliance Are Non-Negotiable
We operate in a regulated industry. Every mission must meet required safety standards and comply with DGCA or applicable aviation regulations.
- Operators must fly within the legal scope of their licenses
- Customers must provide safe, legal access to job sites
- No mission should compromise airspace safety or endanger others
3Clear, Honest Communication
Transparency builds trust. Whether you're a client posting a project or a drone operator accepting a mission:
- Set accurate expectations
- Respond to messages in a timely manner
- Disclose any limitations or concerns up front
- Never withhold critical information related to project scope or location
4Respect Everyone's Time
Time is a professional resource.
- Customers should avoid last-minute cancellations unless necessary
- Operators should arrive fully prepared and deliver work on time
- Rescheduling or delays should be communicated promptly and respectfully
5Zero Tolerance for Misuse or Fraud
Aerialborne strictly prohibits:
- False identities, licenses, or project claims
- Circumventing the platform to avoid fees or contracts
- Unlawful surveillance, harassment, or privacy violations during drone operations
- Uploading misleading reviews or inaccurate feedback
Violations will result in account suspension or permanent removal from the platform.
6Fair Dispute Resolution
We encourage users to resolve issues respectfully and professionally. If a resolution cannot be reached:
- Contact Aerialborne Support
- Provide complete documentation (communications, deliverables, project agreements)
- We will review all sides impartially before offering a resolution. Our decisions in mediated cases will be final unless otherwise determined by law.
7Contribute to a Safe and Inclusive Space
- Discrimination, abuse, or harassment will not be tolerated
- Feedback should be constructive and fact-based
- Treat every interaction—online or on-site—with respect and civility
8Reporting Violations
If you witness behavior that violates these guidelines, please report it to us immediately:
Aerialborne Support
📩 Email: support@aerialborne.com
📞 Phone: +91-7357017420
📍 Address: 2nd Floor Plot No.4, Minarch Tower Sector-44, Gurgaon, Haryana, India, 122003
Your reports are confidential and will help us maintain the integrity of the platform.
9Continuous Improvement
These guidelines will evolve as our community grows. We will notify users of any significant updates. By continuing to use Aerialborne, you agree to uphold the latest version of these principles.
Thank You for Contributing to a Trusted Ecosystem
Every safe flight, timely delivery, and respectful message builds trust across our network. Whether you're here to fly or to hire, thank you for helping Aerialborne remain a reliable, professional space for drone services.
