Privacy & Policies

1Information We Collect

a. Information You Provide

We collect information you provide directly to us when you:

• Create an account (customer or operator)
• Submit a service request or proposal
• Communicate via chat or messages on the platform
• Participate in surveys, feedback forms, or support channels

This may include: Full name, email address, phone number, company/organization name, billing and payment information, drone operator certification details, project details and service history, communications and attachments.

b. Automatically Collected Information

When you use the platform, we automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Usage data (pages visited, time spent, navigation)
• Location data (if permitted by your device)

c. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your user experience, remember your preferences, and analyze site performance.

2How We Use Your Information

• Operate, maintain, and improve our platform
• Match customers with suitable certified operators
• Verify pilot certifications and compliance
• Communicate with you about your account, updates, and support
• Process transactions and payments securely
• Comply with legal and regulatory obligations
• Prevent fraud, misuse, or unauthorized access
• Customize your experience and service recommendations

3Sharing and Disclosure

We do not sell your personal information.

We may share your data with:

• Certified drone operators or customers (only when matched or during a project)
• Service providers (payment processors, analytics, hosting partners)
• Regulatory authorities when required by law or in compliance with DGCA or local aviation rules
• Affiliates or business partners (under strict confidentiality obligations)
• Law enforcement or third parties if required to protect rights, safety, or to comply with a legal process

All shared data is limited to what is necessary for the relevant purpose.

4Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of your data (right to be forgotten)
• Objecting to or restricting processing
• Withdrawing consent (where processing is based on consent)
• Data portability requests

To exercise these rights, contact us at support@aerialborne.com. We will respond within applicable legal timeframes.

5Data Retention

We retain your data only as long as necessary to:

• Provide you with services
• Fulfill legal and contractual obligations
• Enforce our agreements
• Maintain records for audit and regulatory compliance

After that, data is securely deleted or anonymized.

6Data Security

We implement industry-standard technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

• Secure encryption (TLS/SSL)
• Access control and authentication protocols
• Regular security audits and vulnerability scans
• Encrypted data storage for sensitive information

While no system is 100% secure, we take your data protection seriously and continuously improve our safeguards.

7Children's Privacy

Aerialborne is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

8International Transfers

If you access Aerialborne from outside India, your information may be transferred to, stored, or processed in India or other jurisdictions where our servers or partners are located. We ensure such transfers comply with applicable data protection laws.

9Third-Party Services and Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before submitting your information.

10Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of the platform indicates acceptance of the revised policy.

11Contact Us

If you have questions, concerns, or complaints about this policy or your data, contact us at: